About this role
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Sr Financial Manager, Partnerships. About the job As Sr. Manager of GTM Finance for Global Partnerships, you will serve as the primary strategic co-pilot to the VP of Global Partnerships. You will design economic models driving our ecosystem strategy across Cloud Marketplaces (AWS, GCP, Azure), Global Systems Integrators (GSIs), and ISVs—ensuring partner incentive investments accelerate usage-based revenue while achieving profitability goals. Responsibilities In this role, you’ll: • Serve as the primary, trusted financial and strategic advisor to the VP of Global Partnerships and his global leadership team • Marketplace Strategy (AWS, GCP, Azure): partner with the marketplace and other cross functional teams in R&D, Marketing, GTM to optimize Twilio’s business through cloud marketplaces • Ecosystem Monetization: design revenue-share frameworks and co-sell incentives tailored to Twilio’s business • Program & MDF ROI: Build analytical frameworks to measure the return on Market Development Funds (MDF), partner tier rebates, and GSI enablement investments • Executive Decision Support: Deliver synthesized quarterly board-level narratives on partner-attributed versus partner-sourced trends as well as other strategic partner-related priorities • Long-Range Planning: lead global partner forecasting, capacity planning, and multi-year investment modeling • Unit Economics: Define, build, and monitor critical partner metrics including Partner-Sourced vs. Partner-Influenced Revenue, Margin-Adjusted CAC, and payback periods • Commercial Models: Partner with Sales and Legal to evaluate, model, and approve non-standard partner contracts and bespoke commercial structures • Develop robust financial models for new market expansion, evaluating the build-vs-buy-vs-partner economics for emerging international regions and product integrations • Partner closely with Corporate Accounting and Commission teams to ensure accurate, timely accruals for partner rebates, referral fees, and MDF contra-revenue adjustments • Own the global forecasting, budgeting, and month-end accruals for global partnership programs and incentives • Collaborate with RevOps, GTM Systems, and Data Engineering to build scalable, automated reporting infrastructure • Forge cross-functional alliances to identify margin drivers and scale cost-efficiency within the partner ecosystem. • Execute agile scenario planning and ad-hoc analyses for senior leadership regarding partnership investments. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: • 8+ years of FP&A experience in a progressive financial role • Strong financial modeling skills, with experience in forecasting, budgeting, and reporting • Excellent business acumen and ability to influence stakeholders with data-driven insights • Comfortable working with ambiguity and problem-solving across multiple teams • Ability to work independently and think strategically • Excellent verbal and written communication skills • Highly proficient with Google Sheets or Excel Desired: • Bachelor’s degree in Finance, Business, Economics or related field, or equivalent experience • Experience with Anaplan, Tableau, Looker, and Oracle a plus Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above. The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00-$176,900.00. • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00-$187,300.00. • Based in the San Francisco Bay area, California: $166,400.00-$208,000.00. • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 10/12/26 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.