About this role
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: As Flexport embarks on our goals for 2026 and beyond, we will be rapidly expanding our presence in new markets. As Country Manager, you will build and lead our local teams, drive our market presence, oversee end-to-end operations, and cultivate partnerships with local partners to ensure seamless service delivery and growth. You will establish and infuse Flexport’s culture and values in daily operations, exhibiting grit and a bias to action. This role is pivotal to our success in expanding across LATAM and delivering exceptional value to our customers. You will: • Lead and Manage Operations: Oversee all operational aspects of our business in the country, ensuring efficiency, compliance, and alignment with global standards. • Develop and Execute Strategy: Build and implement local business strategies that align with regional and global objectives, driving growth and profitability. • Foster Partnerships: Identify, negotiate, and maintain partnerships with local partners to optimize service offerings and expand our network. • Manage and Grow the Team: Recruit, develop, and lead a high-performing local team, fostering a culture of excellence and accountability. • Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships. • Own and execute Flexport Mexico’s commercial strategy: Overseeing the local sales organization to drive growth with existing customers while acquiring new logos and expanding Flexport’s footprint in the Mexican market. • Monitor Market Trends: Analyze local market trends, customer needs, and competitive landscapes to identify new opportunities and maintain a competitive edge. • Ensure Compliance: Uphold legal, regulatory, and ethical standards across all aspects of the operation. You should have: • Leadership Experience: 10+ years of progressive experience in logistics, freight forwarding, or supply chain management, with a minimum of 7 years in a leadership role. • Commercial & Sales Experience: You have a proven track record in growing freight forwarding business in Mexico, holding strong relationships with local buyers of freight forwarding services. • Market Knowledge: Deep understanding of the logistics landscape in the Mexico market and experience working with local partners, airlines, shipping lines, and government regulations. • Strategic Thinking: Proven ability to develop and execute operational strategies that drive growth and efficiency. • Partnership Building: Strong negotiation and relationship-building skills, with experience managing customer and partner relationships • Operational Expertise: Hands-on experience managing complex supply chain operations, including process improvement and technology implementation. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.