About this role
ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're scaling from 1,000 → 4,000 employees across 50+ countries, and the complexity of how we support our people through performance, conflict, and change is growing quickly. Our Employee Relations (ER) Partners protect fairness, consistency, and trust as we grow. You'll own our most sensitive and complex People cases, so that leads can act early. As an ER Partner at ElevenLabs, you'll lead formal performance processes, investigations, grievances, and disciplinary matters from start to finish, working closely with Legal and outside counsel across many jurisdictions. You'll also coach leads through difficult conversations before they become formal cases, and turn what you see into playbooks, frameworks, and training that reduce risk and case volume over time. This is our first ER hire. We're building a dedicated ER function, and we want someone who can help shape and build it out: how cases are triaged and escalated, how we work with counsel, and how we measure what's working. This is a high-impact role for someone who can handle sensitive situations with discretion, make sound judgment calls, and bring clarity and calm to fast-moving environments. YOU WILL - Lead formal performance processes, including back on track plans, end to end, in partnership with Leads and People Partners. - Run fair, well-documented investigations into misconduct allegations, grievances, and complaints, from fact-finding through to outcome. - Manage disciplinary, dismissal, and exit matters, drafting outcomes and communications with Legal. - Partner with in-house employment counsel and, when necessary, outside counsel to assess risk. - Triage incoming cases with People Partners using clear escalation criteria, so the right cases reach ER at the right time. - Keep the case log and report on patterns, risks, and trends by team, region, and case type. - Build playbooks, templates, and training that raise lead capability and cut avoidable cases. - Build out a self-serve ER flow for leads, so that common ER cases become scalable. - Partner with People Ops & Compliance teams to ensure smooth execution of terminations, local requirements, and compliance-heavy workflows. REQUIREMENTS - Hands-on experience leading employee relations cases, including performance management, investigations, grievances, and disciplinaries, ideally in a fast-growing company. - Strong judgment and the ability to handle sensitive issues with discretion, clarity, and fairness. - Solid working knowledge of employment law principles and comfort working alongside in-house and outside counsel. - Skilled in writing clear, defensible documentation and coaching leads through hard conversations. - Comfortable moving fast and staying agile, shifting priorities quickly as cases and the business change, without losing rigour. - Comfortable building process as well as running cases, as the ER function is still being built. - Experience supporting globally distributed teams or multi-jurisdiction environments is a strong plus. LOCATION This role is remote-first, so it can be executed from anywhere in on the East Coast USA or Europe. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.